Store Policy
Customer Care
Customer satisfaction is incredibly important to us. We aim to provide high quality fresh flowers, clear communication, and a smooth ordering experience from start to finish.
If you have any questions about an order, delivery, flower care, or a custom request, please contact us and we will do our best to help as quickly as possible.
As flowers are natural products, slight variations in colour, size, and flower varieties may occur depending on seasonal availability. We will always ensure any substitutions are of equal quality and style.
if there is an issue with your order, please contact us within 48 hours of delivery with photographs were possible so we can review and resolve the issue fairly.
We kindly ask all customers to ensure:
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Delivery details are correct before placing an order
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Someone is available to receive the flowers where possible
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Any special delivery instructions are provided at checkout
Privacy & Safety
At Ophelia's Flowers, we respect your privacy and are committed to protecting your personal information.
Any information collected through our website or during the ordering process including names, addresses, phone numbers, and email addresses - will only be used for:
Processing and delivering orders
Contact customers regarding their order
Customer service communication
We will never sell, trade, or share your personal information with third parties unless required to complete your order or required by law.
Payment details are processed securely through trusted third party payment providers. We do not store full payment card information.
For safety and quality purposes:
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All fresh flowers and materials are handled carefully and prepared in a clean working environment
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Some flowers and foliage may be toxic to pets or children if ingested, so we recommend keeping arrangement out of reach where necessary
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Customers should follow all flower care instructions included with their order
By placing an order with Ophelia's Flowers. you agree to our store policies and delivery terms
Wholesale Inquiries
If you are a flower supplier, wholesaler, or floral business interested in working with Ophelia's Flowers, we would love to hear from you.
Please contact us through the enquiry form on our contact page with information about your business, products, and services. We are always interested in building relationships with trusted wholesale supplies who provide fresh, high quality flowers and floral supplies.